The ability to continually support increased volumes of business without adding headcount or other overheads is the true measure of scalability, and a key goal for Operations and IT departments to deliver growth in profitability.
In this webinar we set out the principles and some practical steps that will allow firms to increase their scalability, and review some practical examples and case studies. This will be followed by a panel discussion where key industry figures will explore the inherent challenges and opportunities that firms face.
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